Customer Service
It's OK to Ask
Excellence in healthcare requires a partnership with you, our patient. It's a partnership nurtured through communication. Whether you're at one of Memorial Health System's three hospitals or four other affiliates, we encourage you to talk with your physicians, nurses and other caregivers about the care you receive. Strong partnerships between patients and those who provide their care greatly improve patient safety and quality of care.
It's OK to ask questions when you're not sure why something is being done.
It's OK to ask for more information about your medical condition.
It's OK to ask for help and become involved as a partner in your medical care.
All will help ensure you receive the best possible care.
Hospital Complaint Procedures
If you have a complaint about this hospital, please discuss it with the administrator or the person this hospital has designated to handle patient-related complaints. In this hospital, please contact the Customer Service Department at: 217-788-3497. Or in writing at this address: 701 N. First Street, Springfield, IL 62781.
If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health's 24-hour, toll-free Central Complaint Registry at: 800-252-4343. The TTY (hearing impaired use only) number is 800-547-0466. Or you may write to the Department at the following address: Illinois Department of Public Health, Division of Health Care Facilities and Programs, 525 W. Jefferson Street, Springfield, IL 62761-0382.
Joint Commission on Accreditation of Healthcare Organizations Public Notice
Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters is encouraged to contact:
Charles D. Callahan, PhD, Vice President of Quality and Operations
701 N. First Street
Springfield, IL 62781-0001
Phone: 217-788-3135
Fax: 217-788-3806
If the issue is not resolved, individuals may contact the Joint Commission at:
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Illinois Hospital Report Card Act
In accordance with the Illinois Hospital Report Card Act [210 ILCS 86] the public has the right to access Memorial Medical Center nurse staffing information. Request for nurse staffing information can be made in person between the hours of 8:00 A.M. to 4:30 P.M., Monday through Friday at the Memorial Human Resources Department located in the Medical Arts Building, at Dodge and Rutledge streets, or by calling the Human Resources Department at 217-788-3580.
