Dear Friends,
We are pleased to report that 2012 was a great year for Memorial
Health System as we cared for a growing number of patients while
successfully moving forward with our strategy to achieve the goals
of national healthcare reform.
Our accomplishments in 2012 are significant:
- We improved access to care through the growth of our primary
care physician network and the start of construction of medical
office buildings in Springfield on the Memorial Medical Center
campus and in Jacksonville at Passavant Area Hospital, both in
partnership with Springfield Clinic.
- Our ongoing work to improve the patient experience has
resulted in improved patient satisfaction scores in our inpatient
and outpatient areas.
- Measures of clinical performance, which gauge the quality of
care our patients receive, continued to improve, reflecting the
exceptional level of engagement among clinical staff, nurses,
physicians and administrative leaders.
- With health plan providers, we are developing health
insurance programs to help patients with chronic illness
achieve better symptom control, improve quality of life and
reduce both complications and avoidable use of condition-related
healthcare services.
- Our 2012 financial results are very strong. These results were achieved, in part, through “Strengthen Our
Future,” a strategy that generated important cost savings and
process improvements.
All of these performance factors are vital to plans, announced in
September, for a historic expansion of the Memorial Medical Center
campus. In “Advancing Care by Design,” our focus will remain on
patient safety, privacy, comfort, quality of care and the comfort and
convenience of family members and visitors. In reading about this
project, you will learn that it will include a three-floor
addition to the hospital that will provide 114 private rooms for intermediate care, orthopedic and cardiology patients; new operating
rooms and additional space for surgical services; the Memorial Center
for Learning and Innovation; and a new lobby and main entrance.
In another strategically important development, we are confident of
the benefits to be gained through Memorial Health System’s
partnership with BJC HealthCare of St. Louis, CoxHealth of Springfield,
Mo., and Saint Luke’s Health System of Kansas City, Mo., to create
The BJC Collaborative, LLC. Our organizations share common
values and a commitment to be national leaders for excellence in
patient care. We will work together
to treat more patients, lower our costs and deliver higher quality care.
In addition to learning about these and other developments in this
year’s report, you will also read patient stories of physical and
emotional healing. All that we present in these pages gives meaning
to our theme that “Great Health Starts Here” at Memorial. It also
reflects the commitment we bring to our mission to improve the
health of the people and communities we serve.
We are grateful for the trust you place in us and extend our best
wishes for your good health in 2013 and the years ahead.
Sincerely,
| Edgar J. Curtis |
James P. Bruner |
| President and Chief Executive Officer |
Chairman, Board of Directors |